Joan Duggan was co-founder of a very successful company, which she later sold. She then worked in the corporate world for a while, but eventually gave almost all of her money away and founded an EoC-minded tutoring startup in upstate New York, which she helped manage for over 2 decades.
In this clip, Joan Duggan discusses how a board of directors set out to fire their credit manager for something he didn't know that he was supposed to do. Joan, taking a people-first approach to the situation, communicated with the employee instead of going forward with the board's decision, thus saving his job.